Overview
Vores refusions- og returpolitik gælder i 30 dage. Hvis der er gået mere end 30 dage siden dit køb, kan vi desværre ikke tilbyde fuld refundering eller ombytning.
For at være berettiget til en returnering skal varen være ubrugt og i samme stand, som da du modtog den. Den skal også være i original emballage.
Flere vare er undtaget fra vores retur politik. Print on Demand kan ikke retuneres, da de bliver lavet på bestilling og er lavet speciels. Vare som er lavet på bestilling kan ikke refunderes.
Andre ikke returbare vare:
- Gavekort
- Downloads og live events
- Helse og hygiejne produkter
For et køb kan refunderes, skal du have en gyldig kvittering
Send ikke vare tilbage til 3. parts virksomheder.
Grunde til at kun delvis af beløbet kan refunderes.
- Bøger med brugsspor
- Live events kan kun refunderes indtil 24 timer før event. Op til 24 timer før event starter refunderes kun 50%
- Vare som ikke er i original emballage, eller som mangler dele, som ikke er vores skyld
- Vare som er ældre end 30 fra modtagelse.
Refusion
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bw.wood@outlook.dk and send your item to: Benjamin Winkel, Holmelund 25, 5560 Årup, Denmark.
Costume items can not be replaced and only be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Benjamin Winkel
Holmelund 25
5560 Årup
Danmark
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at bw.wood@outlook.dk for questions related to refunds and returns.